1. The Basics 2. Getting Started 3. Billing 4. How to Cancel 5. Troubleshooting     1. The Basics   Q. What is text messaging? A. Text messaging is also known as TXTs, Texts, or SMS (Short Message Service). Text messaging is a way to communicate on your mobile phone by sending or receiving plain text messages. Texts may be used for anything from simple correspondence with friends and family to receiving news and information about upcoming events at the Museum of Fine Arts, Boston.   Most digital cell phones available today permit text messaging. To determine if you can send text messages, it is best to contact your wireless provider or refer to your mobile device manual.   Q. What is a mobile wallpaper? A. A mobile wallpaper is an image formatted to fit a cell phone.   Q. Is my carrier one that you support? A. MFA Mobile wallpapers are currently available on AT&T, Verizon, Sprint, T-Mobile, Alltel, and Dobson. MFA text alerts are available on AT&T, Verizon, Sprint, Nextel, T-Mobile, Alltel, Boost, Dobson, US Cellular, and Virgin Mobile. We are constantly working to add new carriers.   Q. Are MFA Mobile wallpapers or text alerts available in other countries? A. Currently, this mobile content is only available in the U.S.   Q. Is my cell phone compatible with MFA Mobile wallpapers? A. To download images, your cell phone must be text- and Internet-enabled. You need to have this enabled because you will receive your mobile content through a text message. Check with your wireless provider if you are unsure of your data plan.   Q. Is my cell phone compatible with MFA text alerts? A. To sign up for text alerts, you must have a text-enabled plan with your wireless carrier. Most plans available from carriers today have bundled text messaging plans. Check with your wireless carrier if you are unsure of your text messaging plan.   (return to top)     2. Getting Started   Q. How do I purchase a wallpaper from the Web at mfa.org/mobile? A. Purchasing a wallpaper from the Web is as easy as 1-2-3: 1. Browse Choose a wallpaper by searching through all the wallpapers. 2. Order Enter your 10-digit cell phone number, select single download or monthly subscription, and agree to the terms and conditions. 3. Download Once you confirm your order, your wallpaper will be sent as a text message or as a download link to your cell phone. Q. How do I purchase a wallpaper from an advertisement? A. Downloading content from any MFA-related advertisement is easy. Follow these steps: 1. Create a new text message. 2. Send a text message to the number 69632, which spells MYMFA on your keypad. 3. In the message, enter the keyword of the art you'd like to download as a wallpaper. For example, enter “FROG” as your message. 4. Hit "send", and you will receive a text message from MFA Mobile to begin the purchasing process. Q. How do I sign up for MFA text alerts? A. Sign up on the Web by filling out this form. Or, you may text "ALERTS" to MYMFA (69632) from your cell phone.   (return to top)     3. Billing   Q. How much do MFA Mobile wallpapers cost? A. A single wallpaper costs $1.99, plus standard text messaging rates and other data charges that may apply. Your cellular carrier may assess text messaging and mobile Internet charges depending on your service plan.   You may also choose a MFA Mobile subscription for $4.99 per month, which includes up to five wallpapers per month plus one bonus exclusive wallpaper of the month. Your subscription will be automatically renewed monthly. However, you will receive a text alert reminder each month with an option to cancel at any time.   Q. How do I pay for my new image? A. The charges will be added directly to your regular carrier phone bill. There is no need for a credit card.   Q. Will I be charged for downloads that are not completed? A. No, you will only be billed for images that have successfully downloaded to your phone.   Q. Can I get a refund if I do not like my wallpaper? A. Sorry, we only offer refunds on technical problems that we cannot resolve for the customer.   Q. Is there a charge for MFA text alerts? A. No. MFA text alerts are free, though standard messaging rates and other charges may apply based on your carrier and plan. If you are unsure of your text message plan, please check with your wireless carrier for details.   (return to top)     4. How To Cancel   Q. How do I cancel my MFA Mobile wallpaper subscription or my MFA text alerts? A. You may stop these services at any time by texting the word "STOP" to 69632 from your handset.   Or, you may opt-out of wallpapers on the Web by filling out this form. You may opt-out of alerts by filling out this form.   Q. What if I am still having issues with cancellation? A. You may contact MFA Mobile customer support at 1-800-491-6361 or support@mobile.mfa.org. The MFA Mobile support center is open Monday through Friday from 9 am to 5 pm Eastern Time.   (return to top)     5. Troubleshooting   Q. My carrier is supported, but why can't I download a wallpaper? A. Not all content is available on all phones or handsets. We make every effort to support most handsets and are working to constantly add new ones. If your handset is not supported, please e-mail details to our MFA Mobile support center at support@mobile.mfa.org.   Q. What if I have not received my wallpaper or my wallpaper did not download successfully? A. First, confirm your phone is on and within the service area. Next, make sure your phone is text- AND Internet-capable and that your carrier is supported. Ensure you have connected to the mobile Internet link sent to your handset to download your content. Once you have downloaded the content, be sure to save it. An order confirmation will be sent to your phone when downloading is complete.   If you are still having problems, please contact MFA Mobile customer support at 1-800-491-6361 or support@mobile.mfa.org. The MFA Mobile support center is open Monday through Friday from 9 am to 5 pm Eastern Time.   (return to top)